|Returns & Cancellation Policy You are entitled to cancel your order from the day of ordering until the date of dispatch, however, because of the nature of the goods, once we have disptached your plants, under section 13, paragraph 1c of the Consumer Protection (Distance Selling) regulation 2000, goods that are liable to deteriorate or expire rapidly means your statutory 7 working days cooling off period is void.|
Before dispatch all plants are carefully examined and packed to ensure that they arrive in perfect condition. All parcels are covered by insurance against damage, loss or delay. If your plants are not in good condition upon receipt because of damage or delay please notify us immediately by letter (first class), giving date of arrival of parcel, so that we can make a claim against Royal Mail. Please retain the box and contents so, if necessary, they are available for inspection. Complaints cannot be entertained unless these conditions are adhered to. If they have been damaged in transit plants will be replaced free of charge as soon as availability allows.
Your rights under the EU Distance Selling Directive are fully explained at http://www.hmso.gov.uk/si/si2000/20002334.htm